FAQs
FAQs – Frequently Asked Questions
1. What makes Neas Original products different from other phone case and watch strap brands?
We focus on offering premium quality without the premium price. Every product is designed for real-world durability, modern aesthetics, and perfect device compatibility. Whether it’s a MagSafe-ready iPhone case or a stainless-steel watch strap, you get both performance and style in one.
2. Are Neas Original phone cases compatible with wireless charging?
Yes. Most of our phone cases are wireless charging and MagSafe compatible. We clearly mention it on each product page, so you’ll know exactly what you’re getting before you buy.
3. Which devices do your phone cases cover?
We stock cases for a wide range of models, including the latest iPhones, Samsung Galaxy S and Z series, and OnePlus devices. Use the filter or search function on our site to quickly find cases made for your specific phone.
4. Do your watch straps fit all Apple Watch sizes?
Yes. Our Apple Watch straps are available in multiple sizes and are compatible with all Apple Watch series. We also offer options for Galaxy Watches and other smartwatch brands, with universal lug widths where applicable.
5. What materials are used in your watch straps?
We use a variety of high-quality materials such as genuine leather, stainless steel, soft silicone, and woven nylon. Each product page includes detailed material info to help you choose based on comfort, style, or use case.
6. Can I return or exchange a product if I don’t like it?
Absolutely. We offer easy returns and exchanges within our return policy window. If you receive a damaged or incorrect product, we'll make it right. Please check our Returns & Refund Policy for full details.
7. How long does shipping take?
We typically ship your order within 24–48 hours. Delivery time depends on your location, but most orders within India arrive within 2–5 business days. You’ll receive tracking details via email or SMS as soon as your package is dispatched.
8. Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery is available on most orders. You’ll see the COD option at checkout. Please note that COD may not be available in some pin codes depending on courier service limitations.
9. How do I track my order?
Once your order ships, you’ll get an email and SMS with your tracking link. You can also track your order anytime using the “Track Order” section on our website.
10. Are there any warranties on your products?
Yes, select products come with warranty coverage. Please refer to the individual product page for warranty information. If you have an issue with your product, just reach out — our support team is always here to help.
11. I bought during the stock clearance sale. Can I return or exchange my item?
Clearance items are offered at final sale prices and are typically non-returnable unless there’s a defect or shipping issue. For more details, see our Stock Clearance Policy.
12. How do I care for my phone case or watch strap?
To keep your accessories in great condition:
- Wipe with a soft, damp cloth regularly.
- Avoid harsh chemicals or long exposure to direct sunlight.
- For leather straps, avoid water exposure to maintain their quality.
13. How can I contact Neas Original customer support?
You can reach us via the Contact Us page on our website or email us at support@neasoriginal.com. We typically respond within 24 hours during business days.
